Quakertown Grocery Outlet, the Area’s Newest Grocery Store

In an age of cell phones and text messaging, personal touch means everything.

For the new Quakertown Grocery Outlet owners and staff, that means face-to-face customer contact is the top priority.

“Customer service is our main goal,” according to Michael Anderson, franchise owner and operator with wife Vikki Anderson of Quakertown Grocery Outlet, the area’s newest grocery store.

The Anderson’s are bringing back such old-fashioned practices as helping customers take their bagged items to the car, and walking the selling floor to help patrons find items, and get their requests and suggestions.

The car service is extremely popular, “especially women with small children or older people, they really appreciate this service we can provide for them,” Michael Anderson said. He has personally helped load customer’s cars with their grocery orders.

The pair have set the customer service bar high. “I walk around the floor, and I talk to people every day. Our staff is friendly, and they want to help our customers,” Michael Anderson said.

Quakertown Grocery Outlet is committed to providing a great customer experience, offering brand name goods at deep discounts and giving back to the community in a variety of ways.

From a strong grand opening in April, Michael Anderson said a steady stream of customers is validating his business decisions, and despite working up to 16 hour days, the new store is the Anderson’s professional dream come true.

Housed in the former Sears Hardware Store at the Trainer’s Corner Shopping Center, located at Routes 309 and 663/313, the store has been transformed with bright LED lights, high ceilings, wide aisles, and a clean, fresh look.

Their business has created 36 new full and part-time jobs, many of which are being filled with first-time workers.

“We are teaching them (first time employees) how to work,” Michael Anderson said of his management and seasoned floor staff, as they take on new hires.

In addition to working the floor and running the business, Michael and Vikki also create special, free events – mostly for youngsters. A recent Mother’s Day craft featured artificial floral bouquets tots could easily make for gifts. An upcoming “Taste of Bargains” tables, spread out throughout the store, will feature items customers may sample to get acquainted with new tastes, especially organic products, Michael Anderson said. “We have some unusual products and wanted to give people a chance to try them,” Anderson said.

Special events like the “Taste of Bargains” when offered are held from 10 a.m. to 1 p.m. on a Saturday.

Community engagement kicked off at their grand opening, when the Anderson’s donated $1,000 of goods to the Quakertown Food Pantry, setting the tone for business and service organization relationships.

Located at 70 N. West End Boulevard, the store is a franchise of California based Grocery Outlets, Inc.

 

Member Spotlight – Pulse Technologies

A global company in the advanced technology medical device and contract manufacturing and engineering services industry makes its home in Upper Bucks. Based in Milford Township, Pulse Technologies is a major player in the area’s economy and a global player in the medical device, component and assembly industry.

“What sets us apart is quality, service, technology and commitment,” said Pulse Technologies Director of Global Sales and Marketing Robert Madigan.

Specialized customer service is required by the Pulse Technologies’ team because of the niche industry the firm serves – and lives depend upon it. “We offer high levels of quality and our owners and our company have invested in, and embraced, advanced technology,” Madigan said.

Such technology advances includes ultra smooth medical surfaces and pump components used during surgical procedures, along with the development of new metals to be used in devices, components and implants for patient treatment and care, according to Madigan. “We are developing new materials specifically (for) medical markets,” Madigan said.

Pulse Technologies employs about 188 full time staff, working across three shifts; up to six days a week in its 70,000 square foot facility.

Madigan said 97 percent of the company’s business is medical device implants and examples would be heart pacemaker lead components and stent-line implants.

Pulse Technologies serves cardiac, vascular, orthopedic, spinal and extremity; neurostimulation, cochlear and ophthalmic, device, component and implant markets, the company’s website said. While 80 percent of the firm’s business is to clients in North America, on the global market Pulse Technologies serves customers in Europe, Israel, Southeast Asia and Australia, Madigan said. “We work closely with our customers to make life saving devices that are economically feasible,” Madigan explained.

Pulse Technologies was founded in 1993 by Bob Walsh and Frank Henofer, who are involved in the strategic focus and direction of the company, Madigan said.

For more information visit www.pulsetechnologies.com.

UBCC Member Spotlight – The Penny Power

This month, we shine the member spotlight on area innovator, Cecile Brogan, founder and publisher of weekly newspaper Penny Power.

When Cecile Brogan couldn’t find the best deal in town, she decided to create it. From lost pets to goods and services, community functions and homes for sale, since the first issue of Penny Power rolled off the presses on March 11, 1981, Brogan, who is Penny Power founder and publisher, has held customer service and affordable advertising as her primary business goals. Brogan, an Upper Bucks Chamber of Commerce member, began Penny Power with 36 advertisers assembled on 12-pages. That first issue reached 19,780 addresses. Today, roughly 132 advertisers have their message delivered weekly to 72,609 mailing addresses from Penny Power’s headquarters located at 202 South 3rd St., Coopersburg, Lehigh County.

“I considered everyone in that first edition to be a close personal and professional friend,” Brogan said. The same philosophy and affection toward regular advertisers continues today, Brogan said. What began more than three decades ago as a 7-member team has swelled to 30 employees.

Brogan said her biggest challenge – then as now- remains being a woman professional in publishing, an industry traditionally dominated by men. According to an annual survey published online in September 2014, by Publishers Weekly, the yearly pay gap between men and women in publishing for 2013 was roughly $25,000. The report went on to note that far fewer women than men make it to the top tier of publishing jobs. See the full report http://publishersweekly.com/pw/by-topic/industry-news/publisher-news/article/64083-publishing-s-holding-pattern-2013-salary-survey.html.

“Saturation, service and sincerity” are hallmarks of Brogan’s guiding business philosophy; along with maintaining Penny Power’s reputation for upholding those values. Advertiser diversity is evident while paging through a recent edition of Penny Power. From church directories and Easter services listings, to a full page of food and produce advertisements for vendors located at the Quakertown Farmers and Flea Market, to Penny Power’s Easter Ham giveaway winners, the weekly publication is a convenient way for readers to shop local. The popular “thumbs up” and “thumbs down” notes, scattered throughout the publication, catch people both being good to one another, and sometimes not so good. Brogan said she has always had a soft spot for those less fortunate and “worries” about the underdog, part of her reason for founding Penny Power. “I did this because I worry about people who aren’t getting a fair shake in advertising and I believe there is a better way for people to advertise,” Brogan explained.

Penny Power is free to recipients and delivered through the U.S. postal service. “Years ago in town (Quakertown) we would hang the paper in plastic bags on front door knobs, and rural delivery was through the mail. Today everyone gets a (weekly) copy delivered through the mail,” Brogan explained.

Enthusiastic about chamber membership, Brogan said local chambers are important resources for business owners and should not be overlooked, even when budgets are tight. “I think chambers of commerce are vital to the local business community, and that business members should join their local chamber,” Brogan said.

UBCC Member Spotlight – Vince Randazzo, Dominick’s Pizza

This month, we shine the Member Spotlight on Dominicks’s Pizzeria owner and long-time Quakertown native, Vince Randazzo.

At Dominick’s Pizzeria, don’t be surprised if they know your name. “I have a lot of repeat customers who come in for the same meals on a set day. You get to know people that way. It’s kind of like ‘Cheers,’” said Vince Randazzo, second generation owner/operator of Dominick’s.

A Quakertown native, Randazzo continues steering Dominick’s, as he prepares to re-invigorate the former Karlton Theater building, while running additional businesses in nearby Bethlehem. Randazzo’s father purchased the business from a man named Dominick in 1969. Randazzo said his family kept the name, a nod to the former business owner and what would become an enduring community staple. “The most important thing about doing business in the community is building lasting and meaningful relations with those who live around you,” Randazzo explained. Randazzo, 38, along with sister Maryann Randazzo, operates the restaurant located at 327 West Broad St., in Quakertown’s downtown.

While Randazzo began working at Dominick’s as a teen – he was 15 years old – he’s been at the restaurant since his toddler years, a pattern he and wife Ashley (Yelland), are repeating with their own children. The couple’s two children, 19-month-old Guiliana and two-month-old Guiseppe, can often be found at the downtown eatery – after all there’s no place like home.

For Vince Randazzo, family and community mean everything. “My customers watched me grow up here and now they see my kids run around. They tell me they remember when that was me,” Randazzo said of his close-knit customer base. The Wooden Match and Artisan Wine & Cheese Cellar, both based in Bethlehem and Stone Tower Equities, based in Quakertown, area other businesses owned by Randazzo. He is the owner of the former Pregame Sports Bar and Grille, which he sold last year.

Having recently purchased the former Karlton Café building, home of Karlton Café restaurant, Randazzo said he plans to renovate the building, taking it back to its former glory days. The Karlton Café and adjacent Quakertown Army Navy store will remain, but the gold exchange retailer will not, according to Randazzo. After the renovation, office suites will be available on the second floor, and luxury apartments will be available on the third floor, Randazzo said. Façade improvements are set to being in spring on the 20,000- square-foot building, located on 308 and 310 Broad St. Randazzo is enthusiastic about downtown revitalization efforts, and praised Quakertown Alive! for hosting such festivals as Arts Alive! and the annual Christmas tree lighting ceremony.

“The revitalization of downtown Quakertown is an important subject for our community. Not only can it increase foot-traffic to the downtown area and help local businesses, I think it would also create a greater sense of safety and pride,” Randazzo said. An Upper Bucks Chamber of Commerce member for 16 years, Randazzo is also a member of the Greater Lehigh Valley Chamber of Commerce for the past two years. On chamber membership, Randazzo is clear: “It’s like being on the 12-person field. You have a lot of support and a network. You learn from others. (Chamber) people are nice people, and they try to help each other out. It’s not always about making money,” Randazzo said.

How to increase referrals for your service-based company

by Nick Hance, UBCC Member and CEO of Reenhanced Does it feel like you’re suiting up for battle every time you go to a networking event? You’re ready to make a charge and “network” with as many people as possible? What … Continue reading